- We have fully qualified and experienced staff and are committed to staff training and development.
- We comply with the Community Legal Service Quality Mark guidelines – casework and staff are well supported by peer reviews.
- We will put you at the heart of the solution – we are committed to involving you in decisions – everything we do is agreed with you beforehand as a customer or client.
- We work to a Code of Professional Ethics
- We have extensive experience of working with challenging clients with a range of issues: including substance abuse, mental health problems, and family tensions.
- We have excellent long term relationships with local councils and other statutory authorities
- We are local and independent
- We are a long established not-for-profit organisation – established 1872- and have been operating as an independent charity since 1995.
We have formal Policies for:
- Complaints
- Confidentiality and disclosure
- Conflict of interest
- Equal opportunities
- Health & Safety, including risk assessment
- Adult Protection
- Contract with vulnerable people
- Data recording
- Use of IT
- Security procedures
- Supervision and appraisal
- Training
All policies, codes and procedures are routinely up-dated and improved, and are available on request.
